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Awards at the Paris Air Show, attended by top airline management
from across the globe. The accolades are known across the industry
as the 'Passengers Choice Awards'
With over 150 Senior Management from 40 airlines around the globe attending the
ceremony, the World Airline Awards™ held at last week's Paris Air Show were
hailed as a great success by Skytrax and guests alike.
Demonstrating the importance of these Passengers Choice Awards, Senior airline
Management travelled from across the globe - including Brazil, USA, Oman, South
Africa, Canada, China, Japan, Australia, El Salvador, Singapore, Abu Dhabi,
Turkey, Germany, Greece, Finland, India, Malaysia, South Korea, Dubai, Hong
Kong, Indonesia - to receive their accolades at the ceremony held as part of the
Paris Air Show.
High profile guests included Mr Akbar Al Baker, CEO of Qatar Airways, Mr Líbano
Barroso, CEO of TAM Airlines - Dr Vijay Mallya, Chairman of Kingfisher Airlines -
Mr Kong Dong, Chairman of Air China - Dato' Kamarudin Meranun, Deputy Group
CEO of AirAsia - Dr Temel Kotil, CEO of Turkish Airlines - Mr Peter Hill, CEO of
Oman Air - Mr Dimitris Gerogiannis, Managing Director of Aegean Airlines -
Mr Mitsuo Morimoto, Senior EVP of ANA - Mr C S Han, EVP of Asiana Airlines -
Mr George Stinnes, Group Treasurer of British Airways - Mr Dong Suguang, EVP
of China Southern Airlines - Mr Peter Baumgartner, COO of Etihad Airways - Mr
Cheng Ming, President of Hainan Airlines- Ms Chong Phit Lian, CEO of Jetstar
Asia Airways - Mr Aditya Ghosh, President of IndiGo Airlines - Mr Xin Di, President
of Tianjin Airlines - Mr Anthony Mosse, VP Finance of Virgin America - Mr Patrick
Brannelly, VP Corp Comms Product at Emirates - Mr Cyril Jantjies, Board Member
South African Airways - Mr Craig Landry VP Marketing of Air Canada - Mr Gary
Foss, VP Planning and Marketing of American Airlines.
Skytrax were delighted that 40 of the 42 winning airlines were able to personally
collect their awards at the ceremony. "We express our sincere thanks to all the
guests that attended the awards ceremony in Paris. The event was a great
success and after much hard work it is very satisfying for our Market Research
team to see the winning airlines receive their awards." said Edward Plaisted,
Chairman and CEO, Skytrax. "Our research department spends many hundreds
of hours analysing the survey data to determine the final winners and to ensure an
accurate result. This involves screening every single survey response to identify,
verify and monitor ISP and user information and delete any duplicate or suspect
entries."
"In addition to the results preparation, a significant amount of time is spent on the
logistical aspects of the awards ceremony and I would again thank my office for
ensuring that over 150 attendees from across the world were in the right place, at
the right time" added Plaisted. "Skytrax would also recognise the efforts of GIFAS
/ Paris Air Show organiser and thank their team for the expertise they provided
before, during and after the ceremony."
The World Airline Awards™, known as the Passengers Choice Awards, are
recognised as the primary benchmarking tool for Passenger Satisfaction levels for
airlines across the world - constituting a unique survey format based on analysis of
business and leisure travellers and across all cabin classes (First, Business,
Premium Economy and Economy).
The study analyses customer satisfaction for the Airline Passenger Experience,
across the Airport and Onboard environments in more than 40 different areas -
check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE
and staff service.
Commenting on the Airline of the Year 2011 award to Qatar Airways, Mr Plaisted
said: "It is very special to see Qatar Airways being named as Worlds Best Airline
in the awards, and represents the culmination of a steady progress towards this top
position by Qatar Airways in recent years. From 8th place six years ago, they have
moved up the global ranking, and now occupy this top position as world's best
airline. The award reflects opinions of passengers around the world, and is based
on every customer type across all cabins - be they business or leisure, frequent or
first-time flyers."
Product and Service factors ranked by customers in the survey included :
GROUND / AIRPORT
Standard of Airline web site
Online Booking service
Online check-in services
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in options
Boarding Procedures
Friendliness of Ground staff
Efficiency of Ground Staff
Transfer services
Arrival services
Baggage Delivery
Handling Delays
ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment standards
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food served
Meal Choices
Selection of Drinks / Pay bar formats
ONBOARD : STAFF SERVICE
Assistance thru Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service across different flights
Staff Language skills
Meal service efficiency
Availability thru Flight / Cabin presence
PA announcements
Problem solving Skills
General Staff Attitudes
Staff Grooming
from across the globe. The accolades are known across the industry
as the 'Passengers Choice Awards'
With over 150 Senior Management from 40 airlines around the globe attending the
ceremony, the World Airline Awards™ held at last week's Paris Air Show were
hailed as a great success by Skytrax and guests alike.
Demonstrating the importance of these Passengers Choice Awards, Senior airline
Management travelled from across the globe - including Brazil, USA, Oman, South
Africa, Canada, China, Japan, Australia, El Salvador, Singapore, Abu Dhabi,
Turkey, Germany, Greece, Finland, India, Malaysia, South Korea, Dubai, Hong
Kong, Indonesia - to receive their accolades at the ceremony held as part of the
Paris Air Show.
High profile guests included Mr Akbar Al Baker, CEO of Qatar Airways, Mr Líbano
Barroso, CEO of TAM Airlines - Dr Vijay Mallya, Chairman of Kingfisher Airlines -
Mr Kong Dong, Chairman of Air China - Dato' Kamarudin Meranun, Deputy Group
CEO of AirAsia - Dr Temel Kotil, CEO of Turkish Airlines - Mr Peter Hill, CEO of
Oman Air - Mr Dimitris Gerogiannis, Managing Director of Aegean Airlines -
Mr Mitsuo Morimoto, Senior EVP of ANA - Mr C S Han, EVP of Asiana Airlines -
Mr George Stinnes, Group Treasurer of British Airways - Mr Dong Suguang, EVP
of China Southern Airlines - Mr Peter Baumgartner, COO of Etihad Airways - Mr
Cheng Ming, President of Hainan Airlines- Ms Chong Phit Lian, CEO of Jetstar
Asia Airways - Mr Aditya Ghosh, President of IndiGo Airlines - Mr Xin Di, President
of Tianjin Airlines - Mr Anthony Mosse, VP Finance of Virgin America - Mr Patrick
Brannelly, VP Corp Comms Product at Emirates - Mr Cyril Jantjies, Board Member
South African Airways - Mr Craig Landry VP Marketing of Air Canada - Mr Gary
Foss, VP Planning and Marketing of American Airlines.
Skytrax were delighted that 40 of the 42 winning airlines were able to personally
collect their awards at the ceremony. "We express our sincere thanks to all the
guests that attended the awards ceremony in Paris. The event was a great
success and after much hard work it is very satisfying for our Market Research
team to see the winning airlines receive their awards." said Edward Plaisted,
Chairman and CEO, Skytrax. "Our research department spends many hundreds
of hours analysing the survey data to determine the final winners and to ensure an
accurate result. This involves screening every single survey response to identify,
verify and monitor ISP and user information and delete any duplicate or suspect
entries."
"In addition to the results preparation, a significant amount of time is spent on the
logistical aspects of the awards ceremony and I would again thank my office for
ensuring that over 150 attendees from across the world were in the right place, at
the right time" added Plaisted. "Skytrax would also recognise the efforts of GIFAS
/ Paris Air Show organiser and thank their team for the expertise they provided
before, during and after the ceremony."
The World Airline Awards™, known as the Passengers Choice Awards, are
recognised as the primary benchmarking tool for Passenger Satisfaction levels for
airlines across the world - constituting a unique survey format based on analysis of
business and leisure travellers and across all cabin classes (First, Business,
Premium Economy and Economy).
The study analyses customer satisfaction for the Airline Passenger Experience,
across the Airport and Onboard environments in more than 40 different areas -
check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE
and staff service.
Commenting on the Airline of the Year 2011 award to Qatar Airways, Mr Plaisted
said: "It is very special to see Qatar Airways being named as Worlds Best Airline
in the awards, and represents the culmination of a steady progress towards this top
position by Qatar Airways in recent years. From 8th place six years ago, they have
moved up the global ranking, and now occupy this top position as world's best
airline. The award reflects opinions of passengers around the world, and is based
on every customer type across all cabins - be they business or leisure, frequent or
first-time flyers."
Product and Service factors ranked by customers in the survey included :
GROUND / AIRPORT
Standard of Airline web site
Online Booking service
Online check-in services
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in options
Boarding Procedures
Friendliness of Ground staff
Efficiency of Ground Staff
Transfer services
Arrival services
Baggage Delivery
Handling Delays
ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment standards
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food served
Meal Choices
Selection of Drinks / Pay bar formats
ONBOARD : STAFF SERVICE
Assistance thru Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service across different flights
Staff Language skills
Meal service efficiency
Availability thru Flight / Cabin presence
PA announcements
Problem solving Skills
General Staff Attitudes
Staff Grooming
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| "Qatar Airways 2011 AIRLINE OF THE YEAR AWARD" |
At Qatar Airways we always aim at doing the best in everything we do. To be
considered as the top airline in the world is a huge achievement and a very rewarding
moment in Qatar Airways’ history. It is extremely gratifying to be recognised as
considered as the top airline in the world is a huge achievement and a very rewarding
moment in Qatar Airways’ history. It is extremely gratifying to be recognised as
1 Qatar Airways
2 Singapore Airlines
3 Asiana Airlines
4 Cathay Pacific Airways
5 Thai Airways
6 Etihad Airways
7 Air New Zealand
8 Qantas Airways
9 Turkish Airlines
10 Emirates
2 Singapore Airlines
3 Asiana Airlines
4 Cathay Pacific Airways
5 Thai Airways
6 Etihad Airways
7 Air New Zealand
8 Qantas Airways
9 Turkish Airlines
10 Emirates
| ADVERTISEMENT |
Mr Akbar Al Baker, CEO of
Qatar Airways said: "I am
immensely proud of Qatar
Airways and it is an honour on
behalf of my workforce and my
country to collect this
prestigious award and for Qatar
Airways to be named Airline of
the Year. Since I became the
Chief Executive Officer of Qatar
Airways in 1997 at the time of
Qatar Airways’ relaunch, my
goal was simple – for Qatar
Airways to reach the pinnacle of
the airline industry,” he said.
Qatar Airways said: "I am
immensely proud of Qatar
Airways and it is an honour on
behalf of my workforce and my
country to collect this
prestigious award and for Qatar
Airways to be named Airline of
the Year. Since I became the
Chief Executive Officer of Qatar
Airways in 1997 at the time of
Qatar Airways’ relaunch, my
goal was simple – for Qatar
Airways to reach the pinnacle of
the airline industry,” he said.
Airline of the Year, which takes
into account the outstanding
efforts and hard work of all our
employees, as we continuously
aim to exceed the expectations of
our customers. I also want to
thank our customers for their
positive response, loyalty and
appreciation of our product. It is a
great motivation for everyone at
Qatar Airways and will stimulate
the entire airline’s staff to
continuously deliver Five Star
excellence and the highest service
standards we are renowned
for worldwide."
into account the outstanding
efforts and hard work of all our
employees, as we continuously
aim to exceed the expectations of
our customers. I also want to
thank our customers for their
positive response, loyalty and
appreciation of our product. It is a
great motivation for everyone at
Qatar Airways and will stimulate
the entire airline’s staff to
continuously deliver Five Star
excellence and the highest service
standards we are renowned
for worldwide."
